Terms of Service
Effective 15 July 2026
These terms are an agreement between you and Canny Pigeons ("we", "us") covering your use of the DMARC monitoring service at cannypigeons.com and app.cannypigeons.com. By creating an account or using the service you accept them. We've kept them short and honest — please actually read them.
1. The service
Canny Pigeons receives DMARC aggregate reports for domains you register, parses them, and presents them in a dashboard. In hosted mode we also publish and manage the DMARC DNS record for your domain inside our zone, so you can change policy from the dashboard. Details of what data this involves are in the Privacy Policy.
2. Your account and organisation
- You need a working email address — it's how you sign in (we don't use passwords).
- An organisation's admins can invite users, manage domains and policy, and handle billing. You're responsible for who you invite and what they do with access.
- Keep your sign-in email secure: anyone who controls that inbox controls the account.
3. Acceptable use
- Only add domains you own or are authorised to manage. This is the big one. Registering someone else's domain to intercept their DMARC reporting is forbidden and grounds for immediate termination.
- Don't probe, overload, or abuse the service, its report intake, or its rate limits.
- Don't resell or white-label the service without a written agreement with us.
4. DNS authority (hosted mode)
When you use hosted mode, you instruct and authorise us to create, modify, and remove the DMARC record we serve for your domain from our DNS zone. We act on the policy choices you make in the dashboard. Hosted records are removed when a domain is deactivated by a plan downgrade, when you delete the domain or your account, or when the record's continued publication would abuse the service. Your own DNS — including the CNAME you point at us — always remains under your control.
5. Plans and billing
- Paid plans are billed monthly by Stripe and renew automatically until cancelled.
- You can cancel at any time in Settings or via the billing portal. You keep paid features until the end of the period you've paid for; we don't give partial-month refunds.
- What a downgrade does: your most recently added domain stays active; other domains are deactivated — they stop collecting reports and their hosted DMARC records are withdrawn — and your report history shrinks to the Free plan's window (older data is permanently deleted by the nightly cleanup). Re-upgrading reactivates deactivated domains automatically.
- The Free plan is real and permanent, but its limits (domains, volume, history) may change with notice.
- We'll give at least 30 days' notice before any price increase affects you.
6. Your data
Your report data is yours. We process it to provide the service, as described in the Privacy Policy, and you can delete all of it at any time via Settings.
7. Service changes and availability
We aim for the service to be fast and reliable, but it's provided without an uptime SLA on current plans. We may add, change, or retire features; if a change materially reduces what you pay for, we'll tell you in advance. DMARC reporting itself depends on third-party mailbox providers sending reports — we can't control whether, when, or how completely they do.
8. A DMARC-specific warning
DMARC policy changes affect real mail flow. Advancing to p=quarantine or
p=reject can cause legitimate mail to be spam-foldered or rejected if your senders
aren't correctly authenticated. The dashboard exists to help you make that call safely, but
the decision — and its consequences for your mail — are yours.
9. Termination
- By you: delete your account in Settings at any time. Deletion is immediate and irreversible, and cancels any active subscription.
- By us: we may suspend or terminate accounts that break these terms, with notice where practical, immediately where necessary (e.g. unauthorised domains, abuse).
10. Disclaimers and liability
The service is provided "as is" and "as available". To the maximum extent the law allows, we disclaim implied warranties, and our total liability for any claim arising from the service is capped at the amount you paid us in the 12 months before the claim (or AUD $50 if you're on the Free plan). We're not liable for indirect or consequential losses, including lost mail, lost revenue, or the actions of mailbox providers. Nothing in these terms excludes liability that cannot lawfully be excluded, including any non-excludable consumer guarantees.
11. Governing law
These terms are governed by the laws of Queensland, Australia, and disputes belong to the courts there.
12. Changes to these terms
We may update these terms; material changes will be announced by email or in the app before they take effect. Using the service after that means you accept the new terms.